Fix it|Tool troubleshooting
Fix: Roles and team access
Access errors are almost always role or missing user rows.
Primary path in the app: /admin/team
/admin/teamTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Staff sees forbidden or missing menu items
- Compare ADMIN vs STAFF capabilities; upgrade role only when policy allows.
- Remove stale staff accounts that still receive invites to the wrong email.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.