Fix it|Tool troubleshooting
Fix: Member CSV export
Export depends on permissions and browser download settings.
Primary path in the app: /admin/clients/export
/admin/clients/exportTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Download blocked or empty file
- Allow downloads for this site in the browser pop-up or site settings.
- Use an ADMIN account if STAFF cannot reach the export route.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.