Fix it|Tool troubleshooting
Fix: Leads and trials pipeline
Pipeline stages depend on staff updates. If leads look stale, confirm who last edited them.
Primary path in the app: /admin/leads
/admin/leadsTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Leads stuck in one stage
- Open each lead and save a stage transition; some views only refresh after navigation.
- Cross-check that the person did not already convert in Member directory under a new email.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.