Fix it|Tool troubleshooting
Fix: Reporting and insights
Reports aggregate class and booking data. Empty charts usually mean date range or missing underlying rows.
Primary path in the app: /admin/insights
/admin/insightsTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Charts empty or zero
- Expand the date range to include weeks where classes actually ran.
- Verify classes had confirmed bookings or attendance recorded for that window.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.