Fix it|Tool troubleshooting
Fix: Admin dashboard
The dashboard is the first screen after you sign in as staff. If numbers look wrong or links fail, work through visibility, role, and data freshness.
Primary path in the app: /admin
/adminTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Blank page, spinners, or unexpected error
- Hard refresh the tab, then sign out and back in from the user menu.
- Confirm the URL is still under /admin on the same site where your studio was created.
- Try another browser or disable extensions that block cookies for this domain.
Counts or “today” classes look wrong
- Check your device clock and timezone; class dates are stored as calendar dates in the studio timezone.
- Open Class schedule and confirm sessions exist for today with status scheduled.
- If you recently toggled live vs onboarding mode in Settings, reload the dashboard after saving.
Cannot open dashboard at all
- Visit /login and ensure you are using a staff account with ADMIN or STAFF role.
- If you see /forbidden, your user is not allowed into admin; ask an owner to add you under Roles & Access.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.