Fix it|Tool troubleshooting
Fix: My bookings
Cancellations revalidate schedule capacity. If a class still looks full, refresh both pages.
Primary path in the app: /my-bookings
/my-bookingsTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
On this page
Cancel did not free a seat
- Wait for the success state, then reload Schedule; other members may have grabbed the seat instantly.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.