Fix it|Tool troubleshooting
Fix: Attendance check-in
Attendance ties to bookings for a class instance. If someone is missing from the roster, trace booking state first.
Primary path in the app: /admin/attendance
/admin/attendanceTip
Work in order from top to bottom. If nothing here matches, capture the exact error text, URL, time, and account role, then ask your studio owner or Contact with those details.
Member not on the roster
- Confirm they booked this exact class id in My bookings or Schedule, not a different week.
- Check Member directory for an accidental duplicate account under another email.
Check-in control does not respond
- Refresh the page; avoid two staff tabs editing the same class simultaneously.
- If the class was cancelled or the date passed, the roster may be read-only.
Note
These articles describe the Fitoa product surface. Hosted behaviour also depends on your deployment environment (database, SMTP, Stripe, and signup flags). Your owner or host can confirm values in .env when a panel says something is not configured.
Important
Never paste live passwords or API keys into public AI chats. Use Settings test buttons or your host’s secure channels only.